Recently, an emergency technical support mission spanning thousands of miles was successfully completed at a factory in Tunisia. A JUGAO WE67K 250T/4000 (ESA 875) CNC press brake experienced a system failure due to improper customer operation, resulting in production interruption. Upon receiving the customer's request, JUGAO immediately activated its emergency response mechanism, dispatching its elite after-sales service team to the site. They successfully resolved the issue and reinstalled and fine-tuned the equipment. The equipment is now fully operational, and the customer's production line is back in full operation.
The WE67K 250T/4000 CNC press brake that failed is a JUGAO flagship product, trusted by customers worldwide for its high precision, stability, and powerful processing capabilities. In 2023, after a comprehensive evaluation, the Tunisian customer selected this equipment to expand its sheet metal processing capacity. However, due to unfamiliarity with the new equipment's operating procedures, the customer accidentally disrupted the system's core parameters, causing the equipment to shut down.
After the failure occurred, the customer immediately contacted JUGAO's overseas service headquarters. Despite the vast distance, JUGAO always adheres to the service philosophy of "customer first, rapid response." The company immediately coordinated resources and assigned its most experienced after-sales service team, Team 7, to undertake this international repair. The service team quickly arranged their itinerary and prepared a technical solution, traveling day and night to the customer's location.
Upon arrival, the after-sales service engineers, despite the travel fatigue, immediately conducted a thorough and detailed inspection of the equipment. They quickly identified the root cause of the system failure and developed a comprehensive repair and reinstallation plan. Over the next few days, with their superb professional skills and meticulous work ethic, the engineers not only successfully restored the system but also thoroughly debugged and optimized the equipment to ensure optimal factory performance.
In addition, the service team proactively provided comprehensive secondary training for the customer's on-site operators, detailing equipment operating procedures, key routine maintenance points, and simple troubleshooting and prevention methods for common faults, aiming to fundamentally prevent similar issues from recurring.
"We are extremely grateful to the JUGAO after-sales service team for their prompt and professional support," said the Tunisian customer's factory manager. "They not only resolved our immediate production issue, but their patient guidance has also given us confidence in operating this powerful machine independently in the future. This experience has convinced us that choosing JUGAO was the right decision – not only in terms of high-quality equipment, but also in terms of worry-free after-sales support."
The successful completion of this emergency service mission in Tunisia further demonstrates JUGAO's strong global after-sales service capabilities and commitment to customer service. Regardless of where our customers are located, JUGAO will continue to be their most trusted partner in their production operations with its leading-edge technology and timely service.
