Recently, JUGAO dispatched a professional after-sales technical service team to Misrata, Libya, in North Africa, to conduct an in-depth operation and maintenance training for local customers on JUGAO's press brake equipment and CNC systems. The technical exchange was a resounding success, and the professional guidance and attentive service earned unanimous high praise from factory workers.
As China's high-end equipment manufacturing industry accelerates its global expansion, providing localized, refined after-sales service has become crucial for enhancing a brand's international competitiveness. The JUGAO team's visit to Misrata, a major industrial city in Libya, aimed to ensure that customers could fully grasp the performance of advanced equipment and maximize their production efficiency.
During the training, JUGAO engineers, using a combination of theoretical explanations and practical demonstrations, provided a comprehensive and detailed explanation of the press brake's mechanical structure, hydraulic system, daily maintenance, and the programming, parameter setting, and troubleshooting functions of the accompanying CNC system. The engineers provided hands-on guidance to local operators and technicians, engaging in in-depth discussions and answering questions they encountered in real-world production, ensuring the practicality and effectiveness of the training.
"We didn't have a deep understanding of this type of complex equipment before," said a senior local operator who participated in the training. "The JUGAO engineers' explanations were very clear and patient. They not only taught us how to use the equipment efficiently, but also provided many practical techniques for preventing failures and extending its lifespan. This has greatly improved our efficiency and confidence."
The customer's factory management also highly praised the training. They believe that JUGAO's "teaching people to fish" after-sales support model goes far beyond a one-time equipment purchase and demonstrates its sense of responsibility as an international brand and its long-term commitment to customers.
The JUGAO After-Sales Service Manager said, "Customer satisfaction is our greatest driving force. This trip to Misrata was not only a technical training session, but also a valuable opportunity for in-depth communication with customers. We will continue to uphold the 'customer first' philosophy and provide global users with more timely and professional technical support and services, helping them improve their manufacturing capabilities and achieve win-win development."
The success of this trip to Libya further solidified JUGAO's brand image in the North African market and laid a solid foundation for continued business expansion.
