Recently, a professional after-sales technical service team from JUGAO traveled to Egypt and successfully completed the comprehensive installation, precision debugging, and systematic training of a high-performance laser cutting machine at a partner factory. The team's superb skills, efficient actions, and attentive service earned high praise from the Egyptian factory's management and technical personnel, further enhancing JUGAO's excellent service image in Africa and along the Belt and Road Initiative.
With the acceleration of Egypt's industrialization and the increasingly urgent need for industrial upgrading, a leading local metal processing and manufacturing company introduced JUGAO's advanced laser cutting machine to improve its production precision, efficiency, and product competitiveness. To ensure that this key equipment could be quickly and smoothly integrated into the production system and maximize its effectiveness, JUGAO attached great importance to the project, dispatching a dedicated team of senior engineers covering mechanical, optical, CNC, and process application fields, along with customized solutions, to provide support.
At the Egyptian factory, JUGAO engineers worked closely together, overcoming challenges such as cross-border logistics and environmental adaptation, and meticulously and systematically completed equipment placement, optical system calibration, cooling and exhaust system connection, safety protection device testing, and overall machine commissioning. Leveraging their deep understanding of the equipment's mechanics and extensive on-site experience, they optimized cutting precision, speed, and stability, and pre-set and optimized specific process parameters tailored to the factory's typical processing materials and parts characteristics.
The subsequent training session was the core of this service. The JUGAO team designed a tiered training course for the Egyptian operators, maintenance personnel, and programmers. The content was presented in a clear and concise manner, covering equipment safety regulations, daily operating procedures, key maintenance points, common troubleshooting, CNC programming techniques, and advanced cutting process applications. The training emphasized a deep integration of theory and practice, with engineers providing on-site demonstrations and guiding trainees through hands-on exercises. They also offered forward-looking solutions and optimization suggestions for specific problems that might arise in production.
"The professionalism and responsibility demonstrated by the JUGAO team are truly impressive," commented the project manager of the Egyptian factory. "They didn't just install the equipment; they brought us advanced technical knowledge and rigorous working methods. The entire team was patient and meticulous, ensuring that every relevant person truly mastered the operation and maintenance essentials. The equipment is now in production smoothly, and its performance has fully met and even exceeded our expectations. This has been a very pleasant and fruitful collaboration."
