Recently, Jugao's after-sales service center received a heartfelt thank-you message from a customer in the Dominican Republic, Central America. The customer expressed high satisfaction and appreciation for Jugao's professional and efficient after-sales service for bending machines and the customized online training solutions provided. This successful case once again demonstrates Jugao's ability to provide "zero-distance" attentive service to customers through digital means.
Faced with the challenges of global travel, Jugao always prioritizes the stable operation and production efficiency of its customers' equipment. In this service instance, for the Dominican customer's newly purchased CNC bending machine, Jugao assembled a remote support team composed of senior engineers and launched a precise "cloud-based" service process:
Real-time online debugging and diagnostics: Through an advanced remote assistance system, Jugao engineers connected in real-time with the customer's on-site personnel to guide the equipment through final electrical checks and precision fine-tuning, ensuring the equipment was put into production in the shortest possible time.
Systematic video training courses: The team tailored a series of online training courses for the customer. The content not only covers the basic operation of bending machines, mold installation and programming, but also delves into advanced function applications, bending process optimization, and how to avoid material waste through precise calculations, comprehensively improving customers' operational skills and process levels.
24/7 Instant Response: Jugao provides continuous online technical support throughout the training and subsequent production process. No matter what operational questions or program problems customers encounter, engineers can respond quickly via video, telephone, etc., providing "face-to-face" solutions, greatly reducing the risk of downtime.
A customer's production manager stated in feedback: "Initially, we had some doubts about remote services, but the professionalism and patience of Jugao engineers completely dispelled our concerns. Their online training is very clear and intuitive, and our operators are now proficient in writing complex bending programs. This efficient and low-cost service model is very suitable for our international customers. Jugao's service is as excellent as the equipment we purchased!"
This positive feedback from the Dominican Republic is a microcosm of Jugao's innovative global service strategy. By vigorously developing digital service capabilities such as remote diagnostics and online training, Jugao is continuously breaking through geographical limitations to provide global customers with more agile, economical, and efficient after-sales service, further consolidating its brand position as a leading international sheet metal equipment supplier.
