Recently, in Kirkuk, a major oil industrial city in Iraq, a 12,000-watt high-power laser cutting machine from the Chinese brand JUGAO was successfully installed, commissioned, and officially put into operation on the customer's production line. This marks another solid step forward for China's high-end intelligent equipment in the international market, particularly in the process of industrial upgrading in the Middle East.
In this collaboration, JUGAO CNC MACHINE dispatched a professional after-sales engineering team to the customer's site, providing a "one-stop" turnkey service from equipment installation and precision commissioning to comprehensive training. The engineering team not only ensured that the high-power laser cutting machine was put into operation in optimal condition but also focused on providing systematic training to the customer's operators and technicians, covering:
1. Equipment Operation and Maintenance: Detailed explanations of the equipment's safety regulations, daily operating procedures, core parameter settings, and basic maintenance knowledge, ensuring that the customer can use the equipment independently and safely.
2. Professional Layout Software Training: In-depth training was provided on the advanced layout and nesting software, guiding the client on how to efficiently import graphics, perform intelligent layout, optimize paths, and maximize material utilization, translating powerful hardware performance into tangible production benefits and cost savings.
With close collaboration between the technical personnel of both parties, the entire commissioning process was efficient and smooth. The client highly praised the JUGAO equipment's superior cutting capabilities (easily handling thick plates and various complex metal materials), operational stability, and the excellent technical skills and responsible service attitude of the after-sales team. With the equipment successfully put into production, the client's metal processing capabilities are expected to experience a qualitative leap, reaching new heights in precision, efficiency, and processing range.
The customer's on-site manager stated, "We are extremely satisfied with the performance of this 12,000-watt laser cutting machine. The JUGAO team's professional and patient training enabled us to quickly master the core technologies. This equipment will greatly enhance our market competitiveness and makes us a trustworthy partner."
JUGAO CNC MACHINE's successful service case in Iraq is not merely a simple equipment export, but a successful demonstration of "Made in China" going global with "Intelligent Manufacturing in China" and "Chinese Services." The company consistently adheres to the service philosophy that "equipment delivery is just the beginning; customer success is the goal," creating long-term value for global customers through strong localized support capabilities.
With the deepening of the "Belt and Road" initiative, Chinese high-end equipment manufacturing enterprises like JUGAO are deeply involved in the construction of the global industrial chain, contributing to the industrialization process of various countries and jointly writing a new chapter of win-win cooperation, thanks to their advanced technology, reliable quality, and comprehensive services.
