Recently, JUGAO CNC's professional after-sales service engineering team traveled to Ho Chi Minh City, Vietnam, and successfully completed the on-site installation, commissioning, and operation training of a large plate rolling machine at the customer's factory. The efficient execution of this task marks a further deepening of JUGAO's global after-sales service system in Southeast Asia, fulfilling the company's firm commitment to overseas customers: "Equipment delivery in place, service support to the end."
This customer is one of the important metal processing enterprises in Ho Chi Minh City. The JUGAO plate rolling machine purchased will be used to expand its production capacity of cylindrical and curved metal components. After the equipment arrived at the customer's factory, JUGAO's engineers quickly began work, strictly adhering to technical specifications and international safety standards at every step, from equipment foundation verification, main body hoisting, system integration, and precision commissioning. They overcame the challenges of the on-site environment and cross-border collaboration, ensuring the equipment reached optimal operating condition in the shortest possible time.
After installation and commissioning, the engineering team organized a systematic and detailed training course for the customer's equipment operators, maintenance engineers, and production management personnel. The training content not only covered practical skills such as safe operating procedures, daily maintenance, and troubleshooting of common faults, but also provided targeted application guidance and simulated production based on the customer's specific production materials and product processes. This ensured that the customer's team could fully grasp the equipment's performance and quickly achieve independent and efficient production operations.
The customer's factory manager highly praised the professionalism and efficient service of the JUGAO after-sales team: "From equipment installation to successful operation, JUGAO's engineers demonstrated extremely high professionalism and a strong sense of responsibility. They are not only technically proficient, but also patient and meticulous in their training, which gives us confidence in improving subsequent production efficiency. This was a very satisfying cooperation experience."
JUGAO CNC has always regarded after-sales service as an important part of its brand value. The success of this trip to Ho Chi Minh City, Vietnam, is not only a standard technical service output, but also a vivid demonstration of JUGAO's long-term trust-based and win-win cooperative relationship with its Southeast Asian customers. The company will continue to optimize its global rapid response service network to ensure that every customer, no matter where they are, can receive timely, professional, and worry-free technical support, helping them enhance their core competitiveness and achieve sustainable development.
